Customer Support

We're always here for you!
We’re happy to answer any questions you may have and provide the best possible support. To make your experience even smoother, we recommend reviewing the points below — you might find a quick answer to your inquiry.
If you still need help or can't find what you're looking for, don’t hesitate to reach out to our friendly and supportive team — we’re always ready to assist you.

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Frequently Asked Questions:

🔍 How can I track my order?
If your order was placed from within Jordan, we will contact you within two working days to arrange delivery.
For international orders, your package will be shipped, and a tracking number will be sent via the communication channels you provided during checkout.

📞 How can I contact the store?
We’re always available! You can reach us through any of the contact methods listed on our store, and we’ll get back to you as soon as possible.

🚚 What delivery options are available?
We are continuously expanding our delivery coverage to reach more areas.
We deliver across all regions of the Hashemite Kingdom of Jordan with ease and professionalism.
For international orders, shipping is handled via Jordan Post, and a tracking number will be provided.

🌍 Do you offer international shipping?
Yes! We ship to most countries around the world.
Shipping fees are calculated based on the weight of the selected products and the destination country.

↩️ How can I return a product?
You can contact us through any of the available channels to request a return. Any applicable return shipping costs will be deducted.
If you receive an item that does not match your order or is different from what is shown on the MagicBag store, or if the item is proven to be inauthentic within 48 hours of delivery, please contact us immediately.
We will review your request and work with you to resolve the issue.